Find your answers here

Shipping within Nairobi typically takes 1 to 2 business days after placing an order online.

Returns & Exchanges: Accepted within 7 days if unused and in original packaging.

Process: Contact support, return to our location, or arrange pickup(Nairobi).

Refunds: Processed within 5-7 business days via original payment method or store credit.

Non-Returnable Items: Opened, perishable, or used personal care products.

Damaged/Wrong Items: Report within 24 hours for a replacement.

Need Help? Contact us!

We're here to help! If you're experiencing difficulties, try the following:

  • Check Your Internet Connection-Ensure you have a stable connection.
  • Refresh the page-Reload and try again.
  • Clear Cache & Cookies - Sometimes,stored data can cause issues.
  • Use a Different Browser or Device- If possible, switch to another browser or device.
  • Ensure Payment Details Are Correct- Double-check your card or mobile money details.
  • Still Need Help? Contact us via:

Email:

Phone/WhatsApp: +254722117041

Our Support team will assist you ASAP!

Yes! We carefully source our products to ensure they are 100% organic, natural, and free from harmful additives. Our butters, seeds, superfoods, and herbal teas are ethically produced to provide pure, high-quality nourishment for your body and skin.

Couldn't find your answer?

Struggling to find an answer? Our FAQ section is here to provide solutions. Get the information you need with ease.